If you are unhappy with your purchase, please email us to alert that you will be returning an item and send it back to our distribution center within 30 days of the delivery date. Alternatively, you can return the items in person to our store location. All merchandise returns must be unworn, unwashed, and still have the original tags attached.  We are happy to issue you a refund in the form of a store credit for use on a future purchase. 

Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all product tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package. Merchandise purchased online can be returned via mail to our distribution center or returned in-person to our store location as noted in the instructions below. 

​Final Sale Items

All items ending in $.96, $.97, $.98 are considered “Final Sale” and cannot be returned for store credit. 

​Exchanges

We do not do exchanges. Our reasoning is simple.  Our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time.

​Damaged Items

If you could kindly email us about any defective items, and then promptly return the damaged item within 2 days of receipt, we will issue you store credit and you can repurchase the item if desired.

 We strongly suggest including a tracking number with your package, as we are not liable for packages that get lost in transit. Once we receive your package, we will email you a credit in the amount of your item, plus the cost of the shipping return (up to $10.00 USD provided you also include a copy of the receipt itemizing the return shipping cost).

​Return by Mail

Pack your item(s) securely in the original product packaging, if possible. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed. 

​When returning by mail, we suggest using USPS flat rate shipping for convenience. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid. We do not accept COD deliveries, they will be rejected.

​We recommend shipping packages back using USPS Flat Rate shipping with a tracking number and insurance, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, we will not issue return credit.    

​Send your package to:

ShopQuintessential

435 Merrick Road
Oceanside, NY 11572

​Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility. We do not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address