Shipping and Return Policy
Items are shipped within 2-5 business days.
Shop Quintessential LLC provides inclusiveness in fashion to ensure that we fit every curve! Please note that due to COVID-19, we have implemented the following Return and Exchange policy. Effective November 1, 2020, we no longer allow returns or exchanges to ensure quality health and the safety of our customers. We thank you for your humble understanding regarding this matter. In an effort to keep our current return policy, please read the product description to ensure you're ordering the correct size. Please contact us at firstname.lastname@example.org for any questions or concerns.
Once your order has been submitted, we are unable to cancel or make changes to the order. Please review your order very carefully prior to finalizing your order.
ORDER PROCESSING TIME
Our team is working hard to ensure your order gets fulfilled within a timely manner! Once an order is placed it takes 5-7 business days to ship out of our warehouse. From there, you have two options to choose from! UPS Ground (3-5 business days).
Items Not Available for Expedited Shipping:
- Pre-Orders: Guests are alerted that the item is a preorder and will have a later ship date in the item description on the ecommerce site. If the customer is purchasing in stock items with a preordered item, the order will not ship out until the entire order is ready to ship.
- Restock Items: Orders may not be eligible for expedited shipping if the product is a restock and still in transit to the warehouse.
- Partial Payments: Orders with partial payment will be held until full payment has been received.
RETURN(S) PROCESSING TIME
Upon receipt of the customer’s package, the return for an exchange, store credit or refund will be processed within 3-4 business days. The customer will be notified by email of the completed outcome. Store Credits due have an active timeframe in which if the guest does not use the credit within a certain period, it will no longer be active. Refunds will return to the original form of payment and processing time will depend on the customer’s bank.
We work hard to ensure accuracy among all of our orders however discrepancies can happen, and our team will work to get your order taken care of! If you received an item not on your packing slip, please contact our Customer Service line for further assistance. If the item is still in stock our team will issue a one-time return label to you and ship the correct item to you at no additional charge. Since our inventory turns quickly and items can sell out quickly, in the event the correct item is not able to be delivered, you will be issued a store credit for the full amount of the item to use towards a future purchase!
We offer several avenues to identify what size would work for the guest such as our IG Live Collection Fit Review, Style Lab videos, Online Size Chart and Item Descriptions. If you are still in need of sizing and style assistance, please contact our Customer Service line with assistance in placing your order. Once an order has been placed all purchases are final. No refunds.
DAMAGED/ MISSING ITEMS
Each of our items undergoes multiple layers of quality control however discrepancies can happen and we want to correct them for you as quickly as possible! If you have received a damaged item from your order, please contact our Customer Service line within 7 days of receiving your order with your order number and a photo of the damage. Our quality team will review the damage and assist with the best resolution.
435 Merrick Road
Oceanside, NY 11572
Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility. We do not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.